Helpdesk, patching, monitoring, and maintenance handled for a predictable monthly rate. You get the coverage of an internal team without hiring one.
Ongoing support is less about heroics and more about the boring things happening reliably, every month, whether or not anyone is thinking about them.
Day to day problems handled: accounts, email, printers, access, the machine that will not cooperate.
Operating systems and key software kept current, so known vulnerabilities do not sit open for months.
Disks, backups, and endpoints watched continuously, so failures surface before they become outages.
We deal with your internet provider, your software vendors, and your hardware suppliers so your staff do not have to sit on hold explaining a problem they cannot describe in the terms the vendor wants.
A new starter has an account, a mailbox, the right access, and a working machine on day one. Someone leaving loses access the day they leave, with their mail preserved. Dormant accounts belonging to former staff are a common way in, and this is how it stops happening.
Your environment gets written down and kept current: what you run, how it is configured, what is licensed, and what depends on what. It belongs to you, and it is the reason support does not depend on any one person's memory.
Taking over an environment properly takes a quarter. Anyone who tells you they can drop in and be fully effective on day one has not looked at your setup yet.
An assessment of systems, accounts, licenses, backups, and security posture. Almost every environment contains at least one surprise, and it is better to meet it now than during an incident.
The urgent things first: multi-factor authentication where it is missing, backups that are not running, accounts belonging to people who left, and anything exposed to the internet that should not be.
Patching on a schedule, monitoring with a baseline so we know what normal looks like for you, and documentation caught up. This is the point where things stop being reactive.
Regular reviews of what broke, what is aging, and what is coming. Hardware replacement and license renewals become budget lines you saw coming rather than surprises.
Typically 5 to 50 employees. Below that, project work usually makes more sense than a monthly agreement, and we will tell you so.
No. We start with an assessment of what you already have and keep whatever is working. Replacing things is a cost, not a goal.
Response targets are set in the agreement, based on what the issue is blocking. We will not promise a number before we know your environment.
Project work is quoted separately: migrations, office moves, new deployments, and anything that is a change rather than keeping things running. We say which is which before the work starts, not on the invoice.
Macs yes. Industry specific applications we support as far as any outside provider reasonably can, which means we handle the machine, the network, the access, and the vendor relationship. Where a vendor is the only one who can fix something, we manage that conversation rather than handing you back the ticket.
You get your documentation, your credentials, and your data, and we help hand over. The environment was documented for your benefit, not as leverage. An agreement that traps you is not a relationship worth having.
The assessment is free and there is no obligation. Worst case, you get an honest second opinion.
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