These terms apply to matanoit.com and to your dealings with Matano Enterprises LLC, a New Jersey limited liability company trading as Matano IT Solutions (“we”, “us”). By using this site or contacting us through it, you accept these terms.
Using this site
You may read, share, and link to anything published here. You may not attempt to break into it, disrupt it, scrape it at a volume that degrades it for others, or misrepresent yourself when submitting a form.
What is on this site is not a quote
Descriptions of our services are here to tell you what we do. They are not an offer, a contract, or a fixed price. Nothing on this site creates a commitment on either side until we have agreed something in writing.
Services and agreements
The work we do for clients is governed by a separate written agreement, proposal, or statement of work. Where anything in that agreement conflicts with these terms, the agreement wins. Both month to month and annual arrangements are available; which one applies is whatever your agreement says.
Service terms
These apply to our managed plans and to work billed by the hour. They are the terms referred to above, and where a signed agreement says something different, that agreement still wins.
Plans, notice and cancellation
Every plan is month to month and there is no setup fee on any of them. How you leave depends on which plan you are on.
Solo Care. It is month to month, cancel any time. Your service runs to the end of the month you have already paid for, so a cancellation never cuts short a month you have paid for and there is nothing to pay after it.
Essentials, Secure and Compliance. These are month to month with thirty days notice to cancel.
Work billed by the hour
Hourly work is billed at $175 an hour with no plan, and $125 an hour for clients on a plan, including Solo Care. Both rates apply to remote and on-site work alike.
On-site work has a one-hour minimum. Remote work has a fifteen-minute minimum and is then billed in fifteen-minute steps, so a five-minute call is charged as fifteen minutes and not as an hour.
There is no travel charge within 25 miles of East Windsor. Beyond that, travel is quoted before we come out.
Outside business hours
Work outside our published hours is billed at $250 an hour. That rate is the same for everyone, whether or not you are on a plan. The same minimums apply: one hour on site, fifteen minutes remote.
Priority response fee
A $75 priority response fee applies when someone without a plan asks us to treat something as urgent. Clients on a plan do not pay it. It is disclosed before you send an urgent request, not afterwards.
Text messaging
We operate a text messaging program for customer support and service communication. In summary:
- What we send: support replies and ticket updates, appointment and service window confirmations, and ordinary conversation with people who contact us. No marketing texts.
- Frequency: conversational, sent as needed. Volume depends on your open requests and scheduled work.
- Cost: message and data rates may apply. We do not charge for messages.
- To stop: reply STOP to any message. To get help, reply HELP or email hello@matanoit.com.
- Consent: agreeing to texts is never a condition of purchase, and you can opt out at any time without affecting your service.
- Carriers are not liable for delayed or undelivered messages.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
The complete program terms, including how you opt in and which carriers are supported, are in our SMS Terms & Conditions.
Privacy
Our Privacy Policy explains what we collect, what we do with it, and who else touches it. It forms part of these terms.
Intellectual property
The content, design, and code of this site belong to Matano Enterprises LLC. Third party names and logos, including 3CX and Microsoft, belong to their respective owners and appear here to identify the products we work with. 3CX® is a registered trademark of 3CX; Matano IT Solutions is a 3CX partner.
No warranty on site content
This site is provided as is. We keep it accurate and current, but we do not warrant that every page is free of error or that the site will always be available. Technology guidance published here is general in nature and is not a substitute for advice about your specific environment.
Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential loss arising from your use of this website, including lost profits or lost data. Nothing here limits liability that cannot lawfully be limited. Liability arising from services we actually perform for you is governed by your services agreement, not by this page.
Links to other sites
Where we link to a third party site, we do so because we think it is useful. We do not control those sites and are not responsible for their content or their privacy practices.
Governing law
These terms are governed by the laws of the State of New Jersey, without regard to its conflict of laws rules. The courts of New Jersey have jurisdiction over any dispute arising from them.
Changes
We may update these terms. The version published here is the one that applies, and the date at the top reflects the last change. Material changes affecting existing clients will be communicated directly rather than left to be discovered on this page.
Contact
Matano Enterprises LLC, trading as Matano IT Solutions
New Jersey, United States
hello@matanoit.com