Need help now
Something down? Start a conversation.
Four ways to reach a person, in the order most people find quickest. Pick whichever suits what is happening. If you would rather write it out, the form is below, and you do not have to pay anything to ask.
- Chat with us The chat bubble at the bottom right. A real person answers when they are there, and after hours your message is logged automatically rather than lost.
- Text us 609-782-8324. Good for a photo of an error message, which is usually faster than describing it.
- Email us hello@matanoit.com. Good for anything you would rather put in writing, screenshots included.
- Call us 609-782-8324. If it is the kind of thing that is easier said than typed.
Monday to Friday, 9 to 5. After-hours support is available and can be discussed. The chat is open outside those hours as well; whoever is there answers, and what arrives overnight is waiting in the morning.
Already a client with a plan? The door on our support page raises a ticket, which is the quicker route for you.
Or write it out
The same inbox as the four doors above. Tell us what stopped, roughly when, and how many of you there are, and say which of a text or an email is the better way back to you.
If you would rather we just started
Two ways to do that, and they are choices rather than a gate.
Fix it now
Quoted before we start
- You are told the rate and agree it before anything starts. The first hour is paid up front, and after that it is billed in fifteen-minute steps rather than rounded up to the next hour.
- During published hours. Anything outside them is agreed with you first rather than charged at a rate you find afterwards.
- No plan, no commitment, and nothing recurring.
Start Solo Care instead
$125 per person per month
- This hour is included, so if you were going to pay for one anyway the first month costs about the same.
- For a firm of one to four. Month to month, cancel any time, no setup fee.
- Then the help desk, the patching, the monitoring and your Microsoft 365 or Google Workspace are handled, rather than this happening again.
Paying is never required to open the conversation. Use any of the four doors above and we will tell you what we think either way.