Business phone systems

Every call reaches the right person

Cloud phone systems with call routing, digital receptionists, voicemail to email, and Teams calling, on any device, wherever your team works.

Keep your numbers. Porting handled end to end, with no gap in service.
Keep your phones. Standard SIP handsets work, so hardware is rarely wasted.
Sized to call volume. Licensing follows simultaneous calls, not headcount.
Built at scale. Systems here have been run at full call center scale.

3CX Partner. See our 3CX solutions

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No obligation. Tell us what you are dealing with and we will tell you how we would fix it.

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Prefer email or a call? hello@matanoit.com or 609-782-TECH (8324)

The work

What we deploy

A phone system is judged on one thing: whether calls reach the right person. Everything else is detail in service of that.

Office phone systems

Full PBX replacement with auto attendants, ring groups, voicemail to email, and mobile apps.

Call and contact centers

Queues, skill based routing, IVR, callbacks, recording, and manager tools, without add on licensing.

Messaging channels

Website live chat, WhatsApp, Facebook Messenger, and business SMS answered from one interface.

Number porting and carriers

Existing numbers ported without a gap, and carrier selection handled so you are not tied to whoever happened to sell you the last system. Numbers are yours, and we make sure they stay that way.

Integrations

Calls tied to the systems you already use, so people are identified when they call and calls are logged where the rest of the customer history lives. Teams calling where Microsoft is already the hub.

Reporting and recording

Who is calling, when, how long they wait, and what happens to calls nobody answers. Call recording where your industry requires it, configured with retention that matches the rule rather than the default.

In practice

Porting numbers without a dead line

Losing a main business number for even an afternoon is genuinely expensive, and it is the fear that keeps businesses on phone systems they hate. It is avoidable, and it comes down to sequencing.

Audit the numbers first

Every number, who the current carrier really is, and what is on the account. Numbers get missed when they sit on old accounts nobody remembers, and a missed number is one that stops working.

Build and test before porting

The new system is built, configured, and tested on temporary numbers while the old one is still carrying live calls. Nothing is ported until the replacement demonstrably works.

Port in a planned window

Porting is scheduled, not requested and hoped for. Calls route to the new system as numbers land, and the old system stays up in parallel so nothing falls between the two.

Watch it afterwards

We stay on it for the first days: call quality, routing, voicemail, and the paths people actually use. Most issues surface in the first week or not at all.

Questions

Before you ask

Can we keep our existing phone numbers?

Yes. Number porting is part of the deployment, scheduled so there is no gap in service.

Do we have to buy new handsets?

Usually not. The systems we deploy work with standard SIP phones, so existing hardware often carries over.

Is this hosted or on premise?

Either. We design the deployment around your situation and can migrate between them later as you grow.

How does the pricing model work?

3CX licensing is based on simultaneous calls rather than per user, so a business where most people are rarely on the phone at once pays for what it uses. We size it to your real call patterns instead of your headcount, and we will tell you when a smaller tier is enough.

What happens if our internet goes down?

Calls fail over to mobiles or to another number automatically, so you are reachable even when the office is not. Where being reachable is critical we design for it directly, including a second internet connection. See networks and infrastructure.

Can we text from our business number?

Yes, and it is one of the most useful things a modern phone system does. Business texting needs registration with the mobile carriers before messages will deliver reliably, which we handle. Our own SMS terms show what a compliant setup looks like.