Client support

Raise a support request

This is the front door for clients on an agreement with us. Everything that comes through here is tracked until it is done.

Already have a portal login? Open the client portal

Not a client yet, and something is down right now? Go to emergency IT support →

Describe the problem

Send this and it reaches us right away. You will get a confirmation on this page, and again by email.

Urgent help for businesses without a plan: a $75 priority fee, plus $175 an hour ($250 after hours). Clients on a plan don't pay the priority fee.

Your email address is how we attach this to your account, so please use your work address.

Other ways in

All of these reach us the same way.

Email support support@matanoit.com Anything sent here reaches us too. Best for forwarding a suspicious email with its attachments intact. Text us 609-782-8324 Good for a quick one, or when your email is the problem. Call us 609-782-8324 For anything that is easier explained out loud.
Live chat Open now Look for the chat bubble at the bottom right. A real person answers during business hours, and after hours your message is logged automatically.

What happens next

The same path every time, whichever way you got in touch.

  1. You get a confirmation the moment you submit, on screen and in writing, so you have a record from the start.
  2. We read it and work out what is actually wrong, using the notes we keep on your environment rather than asking you to explain your own setup.
  3. You hear from a human, not just an automated acknowledgment. If we need something from you we will say exactly what.
  4. It stays open until it is genuinely fixed. Closed means resolved, not "we stopped looking at it".