Start with the domain
Use the free check to understand the public records and their limits. A warning is a reason to investigate, not an instruction to replace records blindly.
Email delivery concerns · Start with the records
When business email is not getting through, where do you start?
Check the public records behind your business email before changing settings at random. See authentication findings, the evidence behind them, and the limits of what a domain check can tell you.
Enter your domain or work email. No mailbox access, account, or installation. Results appear before the optional detailed-report request.
Authentication is one part of deliverability
Find a starting point, not a guarantee of inbox placement.
Our business check includes public email-record checks as well as website and available search readings. In the email section, review:
- Where incoming mail goes (MX). The public directions that tell other systems where to deliver mail addressed to your business.
- Who may send for you (SPF). A list of approved sending services, such as Microsoft 365 and your invoicing platform.
- A signature receivers can check (DKIM). Public keys used to verify signed messages. We try common key names; an unusual one can be missed.
- What to do when the checks do not line up (DMARC). Your domain's instructions for handling authentication failures and sending reports. A stronger policy should follow a review of all legitimate senders.
A missing or unexpected record deserves investigation with your email provider. Do not paste a replacement record until every legitimate sending service has been considered.
Before changing an email record
Does a passing check mean every email will reach the inbox?
No. Authentication is only part of delivery. Recipient systems also consider other factors. Investigating a particular failure may require the actual error or headers and separate checks.
Can we keep Microsoft 365 or Google Workspace?
A record finding does not by itself call for a platform change. Review the configuration of the services you already use before deciding what work is necessary.
What if another company manages our DNS?
Share the report with them. Any record change should account for your approved senders and be made by someone authorized to manage the domain.
What does a deliverability audit add?
The free check reads public records. A separately scoped deliverability audit investigates actual messages: the sending route, the headers a receiver saw, delivery errors, and relevant authentication or reputation evidence. The aim is a documented explanation and next steps, not a guarantee that every receiver will accept every message.
Do I need a new email platform?
Not necessarily. Problems can come from one website form, marketing tool, or billing service even when staff mail works. We start by identifying which route is affected and what changed, then discuss a targeted correction or a wider project if the evidence calls for one.
What should I bring to the review?
Describe the problem, when it began, and which service sends the affected messages. Keep the bounce or original message available. Do not send passwords or sensitive client material in a first inquiry; we can agree how to share any technical evidence securely.
Experience behind the investigation
Advice grounded in running business email.
Jason brings 25 years in IT, including hands-on email administration for a large firm running extensive outreach. That experience informs the questions we ask about sending systems, configuration changes, and the difference between a record warning and a real delivery problem.
Follow the actual message
When mail is bouncing or going missing, discuss a deliverability audit. We scope the investigation around the affected sender, receiving system, and evidence you can provide.
Agree on the correction
If work is needed, we explain the proposed change, who must authorize it, and how to check the outcome. See audit, setup, and monitoring options.
Know which question to answer next.
Bring the report and your delivery concern to a free 15-minute review. We can discuss what the findings establish, what needs more investigation, and whether help with the configuration makes sense. No obligation.